ERIC J. JOHNSON, PMP

108 Treymoor Drive | Alabaster, AL 35007 | Home PH: (205) 663-2598 | ej9058@gmail.com

 

Areas of Expertise

§    Consulting & Business Analysis	§    Program/Project Management	§    Strategic Planning & Execution
§    Executive Communications	§    Resource Management	§    Team Leadership & Development
§    Client Relationship Management	§    Change Management	§    Contract Negotiations
§    Technology Solutions	§    Forecasting/Budget Management	§    Vendor Management

 

►AT&T, INC., Atlanta, GA 2011 – 2015

Senior Business Manager, National Infrastructure Program Management Office (IPMO)

Act as primary liaison between AT&T and customer senior executives, managing interactions including client initiatives of operations, expansions, new business, and process improvements. Planned and delivered high-impact training to 300+ program and project managers, covering the assessment process and how to create handoff packages. Functioned as consultant and subject matter expert for the assessment process, providing guidance to clients on how to create artifacts and how to prepare/ present programs to their area managers.

PROJECT MANAGEMENT SKILLS: Acknowledged as National Senior Technical Project Manager in the Edge to Edge PMO organization, leveraging technical expertise to test the Unified Collection Application, ensuring the National Maintenance Window program remains current.

§ Managed SDLC projects: Managed in a Java/Oracle environment, worked with the outside vendor and internal teams to gathered the requirements, managed the project through the design phase adding additional detail when needed, over saw the entire UAT testing process, worked with the Business Intelligence team who was responsible for making sure the programmers input the code correctly, responsible for the implementation of the new GUI, responsible for reporting and updating the project status and reporting via powerpoint slides and conference calls on AT&T connect.

§    RELATIONSHIP MANAGEMENT: Establish and cement strong working relationships with executive directors, directors, area managers, and their organizations, ensuring seamless integration of new national procedures/standards, and advancing improvement and enhancement of AT&T’s network by providing training, tools, and guidance on new applications, standards, and procedures.

§    TRAINING SKILLS: Played a major role in optimizing performance of network planners, project managers, and engineers by training three major national program initiatives, namely the National Maintenance Window Program, IWOS Standardization Program/Work Management Standards, and the Unified Collection Application Program.  

§    MEETING FACILITATOR: Act as coach, trainer, and facilitator, leading brainstorming sessions and meetings with cross-functional teams to establish new standards, assure compliance of new standards, solve market issues, and create job aids and job function descriptions.

►KINETICOM, Atlanta, GA 2010 – 2011

Project Manager (contract-to-hire through AT&T)

Excelled in overseeing all aspects of the build and launch of 2^nd and 3^rd carriers UMTS (Universal Mobile Telecommunications System) project, including oversight of the site audit process, all phases of site acquisitions, alarm clearing, and transport (MSN provisioning and cross connections, cell site construction, integration and optimization of final turnover of site).

§    PROJECT MANAGEMENT SKILLS: Led and directed three vendors responsible for multiple crews, and managed development of 500+ 3^rd carrier sites (valued at $40M), from seed concept to site launch. Communicated effectively and drove projects to conclusion by managing and monitoring processes, technologies, and employee performance.

§    TECHNICAL LEADERSHIP: Served as a technical consultant to multiple managers, directors, engineers, and other stakeholders, providing strategic guidance and oversight of the entire lifecycle of launching additional carriers/UMTS sites on air.

§    TEAM COLLABORATION: Leveraged excellent interpersonal and communication skills to work with the PMO Edge to Edge Team, resolving issues and action items via conference calls, team meetings, and meeting minutes. Collaborated with multiple teams including Planning, RF Engineering, Network Operations, and field personnel, merging core competencies to ensure successful deployment of additional carriers.             

 

►SYNERGIE, Birmingham, AL; GLOTEL, Norton, MA 2009

Construction Project Manager

Coordinated and oversaw completion of activities in all phases of the construction process including support of final RFDS (Radio Frequency Data Sheet), architect- and engineer-related activities, and site layout requirement for line and antennae work (LNA) work and Nokia Flexi cabinet. Acted as project lead, providing guidance and oversight of the BOQ submission process, and ensuring contractors completed quality work products.

§    TECHNICAL LEADERSHIP: Demonstrated strong leadership, organizational, communication, and analytical skills to manage/evaluate contractor performance. Monitored construction progress according to schedule, and provided weekly updates to T-Mobile with explanations for any deviations.

§    PROJECT MANAGEMENT SKILLS: Employed use of advanced construction project management skills to ensure quality and timely completions. Attended status meetings, coordinated material pickup, facilitated Q&A process, and performed punch lists on sites after completion

►AVION SYSTEMS, Alpharetta, GA2007 – 2009

Program Manager, Project Manager

Brought on board as a contractor to lead and support all phases of large, complex infrastructure projects, ranging from $50M to $100M, including project scope, scheduling, resourcing, quality assurance, costs, and change for Nsoro on behalf of AT&T project in the Gulf market.

§    TECHNICAL LEADERSHIP: Excelled in guiding the work of technical teams. Articulated project goals and scope for the $10M Fine Edge Project, the $50M Tower Modifications Project, and the $110M UMTS Project. Translated business needs into technical terms, prepared detailed work breakdown structures (WBS), and instilled shared accountability for achieving project milestones.

§    PROJECT MANAGEMENT SKILLS: Employed use of project management tools and processes to lead and manage projects, including project charter, project plans, project sponsors, PMO creation, status routines, change and decision logs, risk management, and communications.             

►PRINCE AND ASSOCIATES, Birmingham, AL2007

Construction Manager

Directed all activities associated with construction of Verizon Wireless new site build (NSB) cell sites valued at $300K, including site acquisitions to integration of installed equipment. Served as point of contact between customer site contacts and client personnel, and handled daily management of site status and action items. Ensured successful completion of all tasks and project deliverables according to projections, timelines, budgets, and expectations.

§    VENDOR MANAGEMENT: Structured, implemented, and administered a sophisticated vendor management program with measurable quality, productivity, and efficiency objectives.

§    PROJECT MANAGEMENT SKILLS: Demonstrated ability to manage multiple construction projects simultaneously, completing projects on time, on budget, and with approved scope.

►MYCOM NORTH AMERICA, Birmingham, AL2004 – 2007

Project Manager, Field Manager, (2004 – 2007) | Night Support Manager, (2006 – 2007)

Engaged, led, and successfully managed multiple concurrent efforts with regard to the T-Mobile project in Atlanta, Georgia and the Cingular/Nokia project in Birmingham, Alabama. As Night Support Manager, provided guidance and direction to project and other field managers on project-related matters and site-specific decisions on the $5M Cingular/Nokia project.

§    PROJECT MANAGEMENT SKILLS: Organized schedules, coordinated completion of projects, defined staffing requirements and responsibilities, established deadlines based on documented project plan, and monitored daily progress of assigned field operations teams.

§    CLIENT MANAGEMENT & COMMUNICATION: Demonstrated effective communication skills to customers and across the entire project team, providing clear communication of project status, assisting with relevant project documentation, and facilitating project governance.

§    TEAM LEADERSHIP: Enhanced project team performance by utilizing excellent leadership skills to supervise projects from start to finish, ensuring completion in a timely manner and within budgets.

Technical Implementation Manager, (2006)

Acted as primary technical resource that collaborated with clients and supervised teams on installing/integrating a Nokia Ultrasite BTS in Salvador, Brazil.

§    TECHNICAL LEADERSHIP: Demonstrated strong technical leadership, communication, and relationship management skills to represent MYCOM in a positive, professional manner while working with internal and external clients.

§    TECHNOLOGY EXPERTISE: Achieved client acceptance and satisfaction by leveraging excellent analytical and problem-solving capabilities, ensuring appropriate configurations, features, and services for optimal system and network performance.

Field Engineer III (Team Lead), (2004 – 2006)

Organized, led, and supervised installation, commissioning, and troubleshooting of alarms for 500 Nokia Ultrasite BTSs. Coached, mentored, and motivated two junior engineers.

§    TECHNICAL LEADERSHIP: Worked as a key member of the team, performing quality inspections, re-homing dual-band integrations, and conducting drive testing and E911 testing.

§    TECHNOLOGY EXPERTISE: Completed theory training and utilized acquired knowledge to install Nokia 3G UMTS equipment (Flexi BTS), ATM in 3G, and TCP/IP.